JetBlue has the Blues
I just got an email from JetBlue, apologizing for their horrible misfortune over the past weekend and it reminded me of an NPR piece I was listening to the other day. People were calling in, saying that JetBlue isn’t doing enough, that its Bill of Rights doesn’t go far enough and that this is just the beginning of a long battle.
Is being admirable not enough in this situation? They are the only airline to come out and actually apologize to their customers and they are getting slammed for it. I think its commendable and should be an example to other airlines. Am I too easily placated?
Jason said,
February 22, 2007 @ 4:03 pm
No I agree completely. It’s pretty nice to hear an airline (or any company really) actually admit fault of pledge to do something about it. After my Air New Zealand debacle last year, I’m impressed.